Kenya plans to create its first banking Kenya Sign Language(KSL) self-training mobile application.
To be developed by Deaf eLimu Plus, the software will aim to support bank employees to learn basic KSL, facilitating better communication with deaf bank clients.
KBA Chief Executive Officer Habil Olaka welcomed the innovation, saying it will enhance the customer experience of deaf bank clients and support financial inclusion of the Persons With Disability community in line with the KBA 2019-2023 Strategic Plan.
“The app will play a huge role in building capacity among bank staff on Kenyan Sign Language, facilitating enhanced interactions among bank staff and the Deaf community,” Olaka said.
There are over 150,000 deaf people in Kenya, according to the 2019 Kenya Population and Housing Census Report.
FSD Kenya Chief Executive Officer Tamara Cook highlighted the need to continue exploring how Clients With Disabilities can get better access to banking services in Kenya.