M-PESA Passes Independent Assessment in Offering Safer, More Transparent and More Resilient Financial Services.
Safaricom’s (NSE: SCOM) M-PESA service has today scored another feat after successfully passing the GSMA Mobile Money Certification, a global initiative that defines and promotes excellence in the provision of mobile money services.
M-PESA met the criteria in eight areas of assessment, including: safeguarding of customer funds, service security, safeguarding of customer data and privacy, and mitigation against money laundering, terrorist financing, and fraud risks.
“The awarding of the GSMA Mobile Money Certification to M-PESA is a strong testament to the heavy investment we have made in people resources and financial investments, which have been critical to building such a robust service. This certification further reassures our customers of M-PESA’s reputation as a trusted, stable and reliable solution,” said Nicholas Mulila, Director – Risk Management, Safaricom.
Other areas assessed as part of the certification process include agent and staff management, reliable service provision, customer communication, customer service and management of customer complaints.